Glimmerloom · Customer information
Privacy information
This page describes the information used in Glimmerloom’s custom project enquiry and delivery workflow and how it supports reviewing requests, communicating, and delivering agreed work.
What the workflow collects
An enquiry includes your reply email address, project description, video goal, intended audience, key message, and creative direction. You can mark some brief fields as undecided. If you continue, the dossier may also contain intended use, deliverable format, duration, aspect ratio, and other details you provide.
A quote records its version, scope, deliverables, amount and currency, timing, exclusions, payment instructions, cancellation terms, intended recipient, expiry, and your decision or message. An accepted project can include status, next action, requested information, delivery details, project messages, and files or links included in the agreed work.
The communication history records customer-facing message content, recipient, message type, quote version when relevant, provider send state and error, and each send attempt. Customer replies received through the Polsia inbox retain their sender, time, and thread association. The account area also uses the details needed to sign in and associate a verified account with a project.
How it is used
These details are used to review a request, discuss and prepare a quote, record the customer’s decision, communicate about status or next steps, and create the work and provide the files included in an accepted agreement. Payment status is recorded from the configured checkout or a staff-confirmed external payment; this workflow does not ask you to include card numbers or security codes in an enquiry or email.
Private enquiry, quote, and project links open the matching record. Anyone who has one of these links may be able to view that record, so treat it as private and avoid forwarding it. Authorized Glimmerloom staff can access the work dossiers and their communication history. Staff-only notes are excluded from customer project messages.
Questions or corrections
For questions about an enquiry, quote, project, or information in this workflow, contact Glimmerloom at glimmerloom-nytqig@polsia.io. Include the relevant project reference when you have one. Do not send card numbers or security codes.
The service is custom 2D and 3D video, animated video, sound and music editing, and custom AI-assisted video and animation. The process is to share an idea, review and discuss it, create agreed work, and provide the included files.