Terms of Service

Who and what these terms cover

Glimmerloom provides custom creative services, including custom AI-assisted video and animation. Glimmerloom’s business intent is to consider customers in all U.S. states and customers outside the U.S. This describes intended service reach; it does not state that these terms or a project meet the laws of every location.

OWNER DECISION REQUIRED — legal service provider: [insert the verified full legal name and entity]. Business or notice address: [insert the verified address]. Do not rely on the Glimmerloom brand name as a legal entity name.

These terms are a business draft for the AI-assisted video and animation enquiry and quote journey. Other Glimmerloom services shown on the website may need separate terms or wording in their accepted quote.

Enquiries, quotes, and acceptance

Sending an enquiry asks Glimmerloom to review your request and discuss possible next steps. An enquiry is not an accepted project, a final quote, or confirmation that work will be performed.

A quote is offered as a numbered version. That version records the proposed scope, deliverables, price and currency, timing, exclusions, payment instructions, cancellation terms, and any expiry date. Review the complete version before responding. Your response is saved against the version you accept, decline, or ask to change; a later quote is a separate version.

Acceptance records your decision for that quote version. It is separate from checkout, verified payment, production starting, project completion, and file delivery. Whether any further confirmation is needed before the accepted version becomes the final agreement is an owner decision requiring counsel review.

OWNER DECISION REQUIRED — contract formation: [confirm when a quote acceptance forms the final agreement, who must confirm it, and whether additional written approval is required].

Payment, production, and delivery

Payment timing follows the accepted quote. If the quote requires payment before work begins, that requirement and its recorded payment steps apply to the project. The quote may direct you to Glimmerloom’s hosted checkout or give other payment instructions. Payment status is tracked separately from the project’s work status.

Paying does not by itself mean production has started, that the project is complete, or that files have been delivered. The private project record shows the current tracked status, next action, messages, and—when available—the delivery details and files or links. Completion and delivery are recorded separately from quote acceptance and payment.

Revisions, changes, pauses, and cancellations

Follow the revision and change process stated in the accepted quote or in other terms agreed separately in writing. A request outside the described scope, including extra deliverables or revisions not included there, needs a separate agreement on scope, price, and timing before that additional work is undertaken. No general revision count or extra work fee is set by this draft.

Pauses and cancellations are governed by the accepted quote or other terms agreed separately in writing. If those terms do not address a situation, the parties should contact each other and agree on next steps in writing; this draft does not set a default pause period, cancellation fee, or cancellation right.

Refunds are addressed only if the accepted quote or separate written terms state them. This draft establishes no general refund amount, timetable, entitlement, or no-refund rule, and it does not waive rights that may apply under relevant law.

OWNER DECISION REQUIRED — confirm any general revision, extra-work, pause, cancellation, and refund policy. Keep quote-specific terms intact; do not apply an unconfirmed default.

Your materials, permissions, and likenesses

You keep your rights in images, photographs, music, audio, artwork, and other materials you provide, subject to any rights held by someone else. You give Glimmerloom permission to review materials for your enquiry and, if you proceed, to use them only as reasonably needed to perform and deliver the agreed work. You are responsible for having the rights and permissions needed for those uses, including commercial use when relevant.

Before requesting a recognizable real person’s likeness, including a photo, voice, or other identifying feature, you must have that person’s permission for the requested use. For a minor, you must have permission from a parent or guardian. Misleading impersonation of a real person is prohibited. If permission cannot be confirmed, ask Glimmerloom for a fictional or non-identifiable alternative.

Glimmerloom will not use your supplied project materials or identifiable likenesses for promotion or AI training unless you separately and optionally opt in through a distinct affirmative agreement. Sending an enquiry, supplying a file or link, or accepting a quote does not count as that opt-in.

OWNER DECISION REQUIRED — output rights: [confirm rights in created deliverables, third-party material limits, and how those terms will be agreed for each project]. The current quote form has no dedicated output-ownership or license field.

AI-assisted work

AI-assisted tools may be used as part of creating a project when that is part of the agreed service. Generated results can vary, contain errors or visual artifacts, and may be similar to results made for other people. Glimmerloom does not guarantee that a result will be unique. These terms do not promise any particular level of accuracy, exclusivity, copyrightability, ownership status, or performance beyond what is expressly agreed in the accepted quote.

Review the delivered work for your intended use. If a particular technical or creative requirement matters, include it in the request and have it stated in the quote before accepting.

Legal details still to be confirmed

OWNER DECISION REQUIRED — effective date: [set after owner and counsel review]. Governing law and venue: [select with qualified counsel]. Legal notices and contracting address: [confirm legal entity and address]. No governing law, court, or dispute procedure is selected by this draft.

Rules can vary by location. The intended service area above is a statement of business intent only and is not a representation that every service, transaction, or term is available or compliant in every jurisdiction. Qualified counsel should review this draft for the locations where Glimmerloom intends to work.

Questions

For questions about a request or quote, contact Glimmerloom at glimmerloom-nytqig@polsia.io. Do not send card numbers or security codes by email.

Read the Privacy Notice or send an enquiry.